Privacy Policy

Introduction

Frontier Jewellers Exclusive (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit and interact with our website frontierjewellersexclusive.com and use our services, including e-commerce, payments, and customer communications.

By using our Website, you consent to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information, including:

A. Personal Information you provide:

Full name, email address, phone number, billing/shipping address
Contact details used for order delivery, service enquiries, and customer support
Payment details via secure payment gateway (transaction IDs, net banking / card / UPI metadata — payment info itself is handled directly by the payment provider)

B. Technical & Usage Information:

IP address, device type, browser, pages visited, click patterns, time spent on pages
Cookies & tracking technologies used for analytics and site preferences

C. Cookies & Tracking:
We use cookies to enhance user experience, remember preferences, and analyse site usage. You may choose to disable cookies through your browser, but some site features may not function properly without them.

By using our Website, you consent to the practices described in this policy.

2. How We Use Your Information

We use the information we collect to:

Provide, process, and manage your orders
Communicate updates, promotions, and service alerts
Improve our website, services, and user experience
Detect fraud and protect against security threats
Comply with legal obligations

We do not sell or rent your personal information to third parties for commercial purposes.

3. Payment Gateway & Security

Payment Processing:
For online purchases, we integrate with secure third-party payment gateways to process payments. These gateways may support:

Debit / Credit Cards (Visa, Mastercard, etc.)
Net banking
UPI payments
Wallets (if available)

Your payment card information and financial details are not stored on our servers and are encrypted securely by the payment gateway provider. This ensures compliance with global security standards like PCI-DSS.

Fraud Prevention & Verification:
To safeguard transactions, we may share limited purchase details (order amount, billing address) with the payment processor to verify authenticity and reduce fraud risk.

4. Data Sharing & Disclosure

We may share your information:

With trusted service providers who help operate the website (hosting, analytics, shipping partners)
With payment processors to complete transactions
When required by law (e.g., regulatory requests, legal processes)
In connection with a business transfer (merger, sale, or acquisition)

We require all partners to protect your information with appropriate security safeguards.

5. Data Security

We implement industry-standard security measures such as encryption, secure server storage, access controls, and firewalls to protect user data. However, Internet transmissions are not 100% secure, and absolute protection cannot be guaranteed.

6. Your Rights

You have the right to:

Access and correct your personal data
Request deletion of your information (subject to legal retention requirements)
Opt out of marketing communications
Object to certain data processing

7. Children’s Privacy

Our services are not directed towards persons under the age of 18, and we do not deliberately collect personal information from minors.

8. Changes to the Privacy Policy

We may update this policy from time to time. Updates will be effective once posted on this page with a revised “Effective Date.”

Contact Information

Frontier Jewellers Exclusive
Phone: +91-8869036120
Email: sales@frontierjewellersexclusive.com
Address: Rajpur Road, 3A Astley Hall, Dehradun

“Frontier Jewellers Exclusive By Harish Kapoor” at Astley Hall, Rajpur Road Dehradun is a 75 years old legacy of manufacturing beautiful traditional, contemporary, regional and modern jewellery that has evolved with time and marked new beginnings. This exclusive showroom is all dedicated to make you experience the royal and rare. The jewellery collection at FJE is a sheer delight of unparalleled craftsmanship and unmatched variety. Its purity certifications on each and every jewellery beholds the trust of every customer. Transparent policies, no hidden charges, genuine gold and diamond rates makes it one of the most delightful destination for buying the exclusive pieces of their jewellery for all occasions.