Refund, Cancellation & Replacement Policy

Website: https://frontierjewellersexclusive.com
Brand: Frontier Jewellers Exclusive

By using our Website, you consent to the practices described in this policy.

1. Order Cancellation

Customers may cancel an order within 12 hours of placing the order by contacting us on our official support channels.

Once an order is confirmed, processed, or shipped, it cannot be cancelled because jewellery items are carefully packed, customised, and secured for dispatch.

2. Return Policy

Due to the nature of precious jewellery, we do not accept returns except in the following situations:

✔ Received damaged product
✔ Received wrong product
✔ Manufacturing defect

Return request must be raised within 48 hours of delivery by emailing:

📩 sales@frontierjewellersexclusive.com
📞 +91-8586 840 700

3. Replacement Policy

If your request is approved:

• A replacement will be issued after we receive and inspect the returned product
• Replacement will be processed within 7–10 business days
• The replacement item will be shipped free of cost

4. Refund Policy

Refunds are applicable only when:

✔ Payment is deducted but order is not confirmed
✔ Product is out of stock after payment
✔ Product cannot be replaced

Refund Mode:

Refund will be processed to the original payment method (UPI/Card/Net Banking/Wallet).

Refund Timeline:

Refund will be completed within 7–10 business working days after approval.

5. Non-Refundable Items

The following are not eligible for return/refund:

• Customized / engraved jewellery
• Discounted or clearance sale items
• Used or damaged items (not caused during shipping)

6. Shipping Charges

Shipping charges are non-refundable
• Return shipping (if applicable) must be borne by the customer unless the error is from our side.

Contact Information

Frontier Jewellers Exclusive
Phone: +91-8869036120
Email: sales@frontierjewellersexclusive.com
Address: Rajpur Road, 3A Astley Hall, Dehradun

“Frontier Jewellers Exclusive By Harish Kapoor” at Astley Hall, Rajpur Road Dehradun is a 75 years old legacy of manufacturing beautiful traditional, contemporary, regional and modern jewellery that has evolved with time and marked new beginnings. This exclusive showroom is all dedicated to make you experience the royal and rare. The jewellery collection at FJE is a sheer delight of unparalleled craftsmanship and unmatched variety. Its purity certifications on each and every jewellery beholds the trust of every customer. Transparent policies, no hidden charges, genuine gold and diamond rates makes it one of the most delightful destination for buying the exclusive pieces of their jewellery for all occasions.